Returns and refunds

Order cancellation

The client has the right to cancel his order, in case when HD red carpet Albania does not accomplish the delivery conditions predicted in the above point, announcing via email at [email protected] or service telephone number: +355 69 600 9769. The request for cancellation will be considered by HD red carpet Albania only if the preparation, submission or delivery of ordered products did not happen under the terms described in these Terms.

For the above cases of cancellation, the Client will be compensated for the payment made within a period of 4 days since the request is received from HD red carpet Albania. In case of an online purchase with a debit or credit card, the client will cover all the bank commissions arising from the two transactions.

Return of products.

Pursuant to Article 37 of Law 9902, dated April 17, 2008 “On consumer protection”, the Client has the right to withdraw from the contract without penalty and without giving any reason, within a period of 14 days from the date of delivery of ordered products.

Product must be returned to the address specified by HD red carpet Albania, with packaging and encasement, not used and accompanied with all accessories, instructions for use, documents proving the purchasing electronically and return authorization form completed ; if the product is not delivered in a manner described in this point, it will not be accepted by HD red carpet Albania. Transportation costs for the return of cancelled orders will be covered by the Client